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General
What is the status of my order?
At My Account page, you are able to view the recent order status.
Status:
“On Hold” – We have received your order but payment hasn’t been made or payment hasn’t been confirmed.
“Processing” – Funds have cleared in our account and order hasn’t been dispatched.
“Completed” – Order has been dispatched.
I do not receive my order for a long time, what should I do?
Kindly contact us via email (care@starlightshop15.com) or fill up the form below.
Why do I need to sign up an account?
By signing up an account allows you to check the status of your orders and manage your billing and shipping details. Customer(s) details are used to process the order and are well kept secret and confidential with us.
What are “ready stock”, “backorder” & “preorder”?
Ready stock means that we have these items in our Stock and Ready to ship to you anytime soon. Ready stock is non-restockable once sold, unless there’s a high demand.
Backorder is the “preorder” of sold out items. We open backorder for popular but sold out items. Backorder items usually takes 14 days working days and estimate time of arrival (ETA) will be stated at product description as well.
Preorder is an order placed for an item that has not yet been released. Preorder usually takes 14 days working days once the payment is made.
We apologize that there may be delayed or cancelled backorder/preorder due to unforeseen circumstances (delayed shipment, lack of fabric, insufficient stocks arrived and other reasons). For delayed backorder/preorder, cancellation of order is not applicable.
What is wallet?
Our wallet system is payment system that act as a visual wallet. Balance and refund will be credited to your “wallet”, which can be kept for next purchase.
Wallet Funds has no expiry date.
What is “Point”?
It is our rewarding system! You earn points in every purchase and can redeem for a specific discount in the next order!
Every Ringgit spent is equivalent to 1 point. (RM1 = 1 point)
*Point(s) is not transferable or redeem for cash.
**The maximum points discount for an order is 500 points (RM5).
Payment
HOW TO ORDER?
1. Select the item that you wish to purchase.
2. Proceed to the checkout page where you fill in your personal information.
3. Make your payment either by iPay88 Payment Gateway or Offline Bank Transfer.
4. You will direct to a page where you will be given an Order Number. Please use your Order Number as the payment reference.
For Offline Bank Transfer, kindly take a clear snapshot of the Cash Deposit or Internet Banking Transaction Receipt, and email to care@starlightshop15.com Any balance owed to the customer will be returned in the form of wallet fund.
Beneficiary Details: MAYBANK
Beneficiary Account Number: 5699 6300 6922
Beneficiary Name: STARLIGHT FASHION BOUTIQUE
(You will receive an email regarding the order. If you cannot find the email, do check spam folder)
** Unpaid order will be cancelled after 2 days.
HOW DO I MAKE PAYMENT?
All transactions are made in Malaysian Ringgit (MYR) via Online Banking & Offline Banking.
You can use any of the payment types listed below via iPay88 payment gateway (Online Banking) which accept online banking.
– Maybank2u
– Alliance Online
– AmBank Group
– RHB Online
– Hong Leong Bank
– FPX
– CIMB Clicks
– AffinBank
Upon checking out your order, you will be directed to iPay88 payment gateway payment page. Please kindly make payment immediately via the iPay88 popup page to secure your order.
You may also choose Offline Bank Transfer to make payment at Bank Counter or Cash Deposit machines.
Beneficiary Details: MAYBANK
Beneficiary Account Number: 5699 6300 6922
Beneficiary Name: STARLIGHT FASHION BOUTIQUE
Kindly take a clear snapshot of the Cash Deposit or Internet Banking Transaction Receipt, and upload via this form. Any balance owed to the customer will be returned in the form of wallet fund.
How do I apply COupon?
If you have a coupon, you can apply it in the shopping cart page or checkout page.
What should I do after I made payment via direct bank transfer?
Once you have made payment at Bank Counter or ATM/Cash Deposit machines. Kindly take a clear snapshot of the ATM or Internet Banking Transaction Receipt, and email to care@starlightshop15.com
ny balance owed to the customer will be returned in the form of wallet fund.
Beneficiary Details: MAYBANK
Beneficiary Account Number: 5699 6300 6922
Beneficiary Name: STARLIGHT FASHION BOUTIQUE
Shipping
What’s the shipping cost?
Below are the rates for your reference:
|
Country |
Estimated Delivery Time (Working Days) |
For orders below RM150 |
For orders above RM150 |
|
WEST MALAYSIA |
1 – 2 |
8.00 |
FREE |
|
EAST MALAYSIA |
3 – 5 |
12.00 |
FREE |
Which country do you ship to?
At this time we only ship within Malaysia.
How long does it normally takes to ship out items once payment is made?
Your order will process within 24 hours and will ship within the next 48 hours, except for item(s) under PREORDER. PREORDER normally takes 2-3 week.
Where do I find my tracking number?
Tracking number will be provided via email once shipped. You can find the tracking number at Order Page too.