1.1 Starlight shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
1.2 If delivery or collection is delayed through your refusal to accept delivery or if you do not accept delivery/collect the Parcel from the carrier, we may charge you for any free and other costs reasonably incurred by us.
1.3 Starlight will not be responsible for any damage that caused by delivery.
1.4 All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number and arrange for re-delivery with the post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered after 7 working days.
1.5 If the parcel(s) needs to be redelivered, redelivery fee will be charged according to the weight of the parcel.
2.1 Starlight has the right to adjust prices, involve additional cost and change product(s) information such as offers without notice.
2.2 Photos may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The position of pattern/design may slightly different from what you see.
3. Content & Comments
3.1 All content (unless stated) included in or made available on our site such as graphics, images, and video clips are the property of Starlight. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce nor may you use any such content in connection with any business or commercial enterprise.
3.2 All comments and feedbacks to Starlight will remain Starlight property.
3.3 Starlight has the right to change the Terms and Conditions at any time without notice.
4.1 Only Normal priced items can be returned or exchanged within 14 (fourteen) days from the parcel received date.
4.2 Items from Stock Clearance, Markdown or as indicated in the website CANNOT be returned or exchanged.
4.3 Items to be returned or exchanged should be in original condition – unworn, unwashed, with the original tags still attached and with any related accessories included. If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
4.4 Starlight will not be responsible if the shipment is lost or damaged during the return transit.
4.5 Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.
5. Wallet Funds & Points
5.1 Any funds (balance & refund) will be credited to your “wallet”, which can be kept for the next purchase. Wallet Funds has no expiry date.
You may check your wallet here
5.3 Point(s) is not transferable or redeemed for cash. *RM1 = 1 point