1. Delivery

1.1 STARLIGHT SHOP shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

1.2 If delivery or collection is delayed through your refusal to accept delivery or if you do not accept delivery/collect the Parcel from the carrier, we may charge you for any free and other costs reasonably incurred by us.

1.3 STARLIGHT SHOP will not be responsible for any damage that caused by delivery.

2. Product

2.1 STARLIGHT SHOP has the right to adjust prices, involve additional cost and change product(s) information such as offers without notice.

2.2 STARLIGHT SHOP reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product(s). The pictures may different depending on the colour settings on your computer.

3. Content & Comments

3.1 All content (unless stated) included in or made available on our site such as graphics, images, and video clips is the property of STARLIGHT SHOP. You may store, print and display the content supplied solely for you own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce nor may you use any such content in connection with any business or commercial enterprise.

3.2 All comments and feedbacks to STARLIGHT SHOP will remain STARLIGHT SHOP’s property.

3.3 STARLIGHT SHOP has the right to change the Terms and Conditions at any time without notice.

4. Return/Exchange

4.1 If you are not satisfied with your purchase (damaged during shipment or wrong item), you can send it back to us. Return must be made within 14 days from the date of parcel receiving. Items bought during promotional events (e.g. Sale or X’MAS) are not eligible for return and exchange. Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.

4.2 Product(s) must be returned along with original packaging. If the product is not returned with original packaging, refund/exchange is not allowed.